Trust Index

The Trust Index is a 10-parameter diagnostic tool. It is typically completed by a number of participants to:

• Establish the degree of trust in a business-to-business (B2B) relationship
• Surface any issues that need addressing

Functionality

• Web-based managed service
• Automated participant invitations, reminders and progress tracking
• Optional anonymity control
• Capture of parameter scoring and related issues
• Reports updated in real-time

Additional Options

• In-depth gap analysis between organisations, departments, functional teams, etc
• Capture suggested improvement actions
• Export comments and suggested improvement actions to action management tool
• Categorise relationships for category-based reporting
• Categorise participants under 'roles', for role-based reporting

How it Works

• Single relationship (2 or more parties), with mutual measurement
• One-to-many relationships (portfolio), with one-way measurement (survey mode) inviting:
  • Our relationship managers to review our partners' capability/performance, and/or
  • Our partners to assess our organisation's capability/performance
• Typically, 10-25 participants from each party (scalable for as many as needed)
• Aim to repeat every 3, 6 or 12 months, depending on criticality and current state of relationship

For further information, please contact Adrian Miller.