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Collaborative Insight July 2017 - ISSUE 42

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The Crystal
Lord Evans
Lord Evans, ICW Chairman

Collaborative Working in Utilities

The Crystal, London E16
11 July 2017

Opening the event Lord Evans made reference to World population day and the significance of resources globally to support an ever growing population. He also drew the focus closer to home where the utilities sector provides complex services to the public.

Christopher Kehoe
Christopher Kehoe, EMCOR
Les Pyle
Les Pyle, ICW Chief Executive
Jeremy Campbell
Jeremy Campbell, EMCOR

ICW Chief Executive Les Pyle thanked EMCOR UK for sponsoring the event and outlined the range of speakers for the day. He also introduced the new executive network members: Altran, Ayesa, DNV, Gattica, LRQA, SVGC and the university of Aberdeen.

In his opening address, Christopher Kehoe outlined his perspectives on the critical role of collaboration in building effective engagement with customers. Since integrating the approach EMCOR UK had seen how collaborative approaches in complex and critical environments had grown their customer base. They had adopted a key focus on the water industry and had seen marked success in this complex arena. He presented the EMCOR white paper 'Achieving Productivity Gains Through Collaboration in the Utilities Sector' and how workplace productivity could deliver £20bn to the UK economy.

Jeremy Campbell posed the question "WHY?" and offering his view that collaboration was a great way to do business by harnessing knowledge, process, people and systems in a changing world. Environmental change and increased urbanisation demanded innovation and where collaboration was fundamental to meet future challenges.

Jonathan Roberts
Jonathan Roberts, Frost & Sullivan

Jonathan Roberts, Principal Consultant & Research Director at Frost & Sullivan, provided insight to the mega trends that where shaping the future under a political spotlight and the conflicts between efficiency, revenue and investment that needed more robust partnerships to deliver innovation. He outlined his research towards cross sector interaction, new customer strategies, restructuring and product innovation, together with a future view on the impacts of smaller companies and technology.

Anne-Marie Forsyth
Anne-Marie Forsyth, CCA

The future of customer service as technology made customers more empowered. Anne-Marie Forsyth, Chief Executive at CCA, highlighted where customer service was being let down by a lack of internal collaboration referencing examples from other sectors which had focused on the voice of the customer.

Steve Hanslow
Steve Hanslow, Siemens

With a key focus on water wuality, Siemen’s Water & Water Waste UK Business Manager Steve Hanslow’s primary responsibility is for the management of Siemens UK sales and business development activities into the UK water industry. He referenced examples of where developing a collaborative platform by linking multiple parties and products delivers greater value through the whole process.

Robin Price
Robin Price, Institute of Water

Institute of Water’s Robin Price, who is also responsible for water quality at Anglian Water gave us some background to the Institute of Water, founded in 1945, is the only professional body that exclusively supports the careers of anyone working in the UK water industry. He provide a visual background on the challenges of taking water from origin to consumer and back round through waste management where what seems simple becomes very complex.

Martin Gee
Martin Gee, United Utilities

United Utilities’ Martin Gee shared his vision of collaborative working embracing innovation to support investment and economic growth and how capital project alliances had been enhanced to deliver new and innovative strategies and outcomes for the company through effective management of our supply chain.

Aaron Smith and Imogen Young
Aaron Smith, BAM Nuttall, & Imogen Young, HED

Aaron Smith, BAM Nuttall, and Imogen Young, HED Ltd, offered joint example of how construction and the environment can work together to support development activities in Site of special scientific interest (SSIs). Highlighting how successful projects can be completed whilst ensuring the minimum impact on the environment and local communities.

Bill Gemell
Bill Gemell, Leidos

IT as a Utility was the focus for Leidos’ Head of Professional Services Bill Gemell’s presentation looking towards a future where organisations would draw on capabilities and scalable services for IT in the same ways as we do energy and water to day, by harnessing efficiencies, growth and success by exploiting the business benefits that can be attained though digital transformation and application of 21st century technologies.

We were pleased at this event to recognise the achievements of BAM Nuttall in gaining certification via LRQA to ISO 44001.

ISO 44001 certificate awarded to BAM Nuttall
ISO 44001 certificate awarded to BAM Nuttall

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