Building Business Relationships.

Suite 2, 21 Bloomsbury Square
Bloomsbury, London WC1A 2NS

0203 051 1077

Jill Ruston photographJill Ruston


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Jill is an independent practioner with experience of building effective collaborative business relationships within the Rail Sector, encompassing both Freight/Train Operators and key rail industry suppliers. An expert in Quality Management, Jill brings her extensive practitioner experience to the ICW demonstrating how the new ISO 44001 standard can be integrated into a Business Management system and used as best practice for business governance, and to drive results. In her previous roles in the Environment Agency she had considerable experience in negotitating environmental improvements with companies using the river system for process water disposal, this has improved the water quality of the Rivers in South Yorkshire. Jill has a specific Interest in improving innovation through collaborative working.

Key Experience

Jill has over 30 years experience in the Environment Agency and its predecessors and the rail industry. She has undertaken various roles and projects covering environmental regulation, change management, quality and performance improvement using “Lean” techniques. Jill has worked with both rail passenger and rail freight operating companies to gain the Collaborative Business Working Relationships Standard and developing ingtegrated auditing programmes.rco.

Key Qualifications and Professional Memberships

Associate Member of ICW (MICW)
ICW Collaborative Leaders Course
Practitioner Grade Chartered Quality Institute PCQI
IRCA Qualified Lead Auditor for Management Systems
Level 2 Buisness Improvement Techniques
Post Graduate Diploma in Water and Environmental Management
Open University Certificate in Management

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